Playbook365 Status
Prototype preview Not part of the customer page. Pick a state to see how it reads:
Status Get updates

All systems running

Every part of Playbook365 is working normally.

Updated 2 minutes ago Sun, Sep 14, 2026 · 1:41 PM ET

Is your site affected?

Every 10 minutes we load a small test page on every customer site from outside our data centre. Enter yours to see the stored result. Typing here never runs a new check.

Sites loading

Every 10 minutes we load a small test page on every customer site from outside our data centre. This is the only part of the page that updates on its own.

  • All customer sitesMeasured automatically, 90 days
    Loading normally
Uptime
99.97%
Incidents
3
Time affected
39 min
Longest
26 min

Services

What each part of Playbook365 does. A service changes from Running when our team posts an incident or planned maintenance about it.

  • Admin dashboardWhere your staff schedule, charge and manage the facility.
    Running
  • Online booking & customer portalWhere your customers book, pay and manage their account.
    Running
  • Public calendars & event pagesSchedules, event listings and registration pages anyone can see.
    Running
  • PaymentsCard processing at checkout and in the admin dashboard.
    Running
  • Email & text notificationsConfirmations, reminders, receipts and league messages.
    Running
  • SportID365 syncRecords moving between Playbook365 and SportID365.
    Running

Maintenance and releases

Work that will interrupt you is listed here ahead of time. This page updates the moment it starts and the moment it ends.

Tuesday Sep 16 11:00 – 11:30 PM ET

Database server update

Scheduled

What to expect: up to 10 minutes where the admin dashboard and online booking will not load. Public calendars and event pages stay up.

Nothing is lost. A customer who is mid-checkout at that moment will need to start that checkout again.

When routine releases go out

Most releases change nothing you will notice. We push them overnight so they never land in the middle of your day.

Monday to Thursday
11:00 PM to 8:00 AM ET
Friday
Before 8:00 AM ET, and only for a critical fix
Saturday and Sunday
Only a critical fix for a problem affecting an event that weekend

Recent incidents

Every problem we found, what it did to you, and what we did about it.

Sep 2, 2026 Slow page loads for about 10 minutesAdmin dashboard · Online booking Resolved 12:13 – 12:22 PM ET
  1. Resolved

    Page speed has been back to normal since 12:22 PM. A storage stall at our hosting provider caused the slowdown. No errors were served and nothing was lost. We have escalated it with them.

  2. Investigating

    Some pages are taking longer than usual to load. Booking and payments still work. We are looking into it.

Aug 31, 2026 Some pages did not load for 3 minutesAdmin dashboard · Online booking · Public calendars Resolved 3:07 – 3:10 PM ET
  1. Resolved

    Everything has been normal since 3:10 PM. A storage fault on one of our servers caused it. That server repaired itself, and we have raised the pattern with our hosting provider.

  2. Investigating

    A few page loads are failing. Reloading works. We are on it.

Aug 12, 2026 "Forbidden" errors on about 1 in 5 page loadsAdmin dashboard · Online booking · Public calendars Resolved 6:06 – 6:32 PM ET
  1. Resolved

    One of our five web servers had a storage fault and answered with "Forbidden". We took it out of service, repaired it, and put it back at 6:32 PM. Reloading the page during that window worked. We have since added an automatic repair so this fixes itself within minutes.

  2. Identified

    Found the cause: one web server. It is out of rotation while we repair it.

See the full incident history

Hear about it before your customers do

One message when something changes and one when it is fixed. Planned maintenance is announced ahead of time. Nothing else, ever.

Updates go only to active Playbook365 customers. Use the email or mobile number on your account so we can match it.

How should we reach you?

We confirm every subscription against our customer list before the first message goes out. Already subscribed?

Need a person right now?

This page is for status. These are for when you need someone.

Any time Email or live chat

Email us, or open live chat from inside your Playbook365 dashboard.

[email protected]
Nights and weekends Emergency text line

For a problem affecting an event that is happening right now. A person answers.

Text (484) 930-3433